I don't normally write this sort of memo but I feel I must because my experience was THAT good. It is rare that I spend that much money and feel good about it but your technician was absolutely first class. This guy put my mind at ease right from my initial phone call. In a world of constant devolution, this is a rare find. In a nut-shell he was exceptionally courteous, knowledgeable, tenacious, thorough and fast. I was so surprised and happy I will most certainly purchase my next MAC from you and I will most certainly have all the service on my two MACs and my wife's Mac done there.