I recently had some problems with my I pad . I went to the Sudbury store in the mall . A gentleman was extremely helpful with my problem. Being a senior and somewhat computer shy he explained to me in a way that did not make me feel like I was stupid . He is very knowledgeable with your product and has people skills that cannot be taught . My visit to your store could easily have been a bit of a nightmare , but the staff put me at ease and made my visit very relaxing . I left your store knowing that if I ever need help or assistance with any new purchases or advise with a product I have, my first and only stop will be at this store.