Drop Off/Mail-in Service

The following stores are available for Drop-off/Mail-in service:
Toronto (Central) • Moncton (East) • Edmonton (West) • Sudbury (North) • St. John’s (Newfoundland and Labrador)

Thank you for inquiring about our mail-in service. In order to process your repair we will need
a) The complete form attached
b) Payment for diagnostics and data back up if required (link provided)
c) Please be sure to include a copy of a & b with the shipment of your device

*Please note this is mandatory we can not process without this info

Download & Print

Please remember to include a copy of the online payment together with this form along with your computer

At the moment, we are opening it up for Mac/iOS service, and will accommodate iOS devices in the stores that are open currently. We appreciate your patience and understanding as we navigate these unprecedented times.

Please fill out the attached form and include with your Mac/iOS device when you ship

1. Provide us with your contact information

Please ship the computer itself and omit accessories. Ensure that Find My Mac/Find my Phone is turned off. We require the following information to process a service request:




2. Data Notice

Please be sure to back up your data prior to sending us your Mac/iOS Device.
Servicing devices carries a small risk of data loss for which Jump+ does not accept liability. If you would prefer to avoid this risk, you may request a $45 pre-service data backup. An administrator password is required for this service.




3a. Email us

Please email us when you send a mail in repair so we can have a heads up that the package is coming. This will allow us to prepare for it ahead of time and expedite the repair process.

3b. Shipping/Drop Off Process

Repair service excludes the cost shipment to us - any shipping charges are the responsibility of the customer. Jump+ will ship your repair devices for free!
We now offer Mail-in service in 3 locations:

Central
Jump+ Toronto Service Department
275 College St.
Toronto, ON
M5T 1S2
torinfo@jumpplus.com


East
Jump+ Moncton Service Department
477 Paul St.
Dieppe, NB
E1A 4X5
moninfo@jumpplus.com


West
Jump+ Edmonton Service Department
Kingsway Mall
109 Street & Kingsway,
Edmonton, AB
T5G 3A6
edminfo@jumpplus.com


North
Jump+ Sudbury Service Department
New Sudbury Centre
1349 LaSalle Blvd.
Sudbury, Ontario
P3A 1Z2
sudburyinfo@jumpplus.com


St. John’s (Newfoundland and Labrador)
Jump+ St. John’s Service Department
48 Kenmount Road
St. John’s, NL
A1B 1W3
stjohnsinfo@jumpplus.com

As Jump+ does not incur liability for shipping, please consider purchasing insurance.




4. Fees

All Out-of-Warranty units are subject to a $60 diagnostic fee unless covered by a quality program (https://support.apple.com/en-ca/exchange_repair). Our Apple-Certified macintosh technicians utilize Apple’s proven diagnostics techniques and extensive in-hour resources to investigate reported symptoms and provide options for resolution. Physical damage may be subject to out-of-warranty charges regardless of warranty status. A technician will always gain consent before proceeding with charges.

CLICK HERE TO MAKE PAYMENT ONLINE

Please remember to include a copy of the online payment together with this form along with your computer




5. Next Steps

Upon receipt of the computer, our technicians will diagnose the problem and advise as to options and next steps. A full quote will be provided for your approval, as well as instructions for online payment so we may begin the repair.

We are making every effort to ensure our customers continue to have access to technology at a time when remaining productive and connected is so important. These are unprecedented times and the situation is changing rapidly. We are doing the best that we can.

We thank you in advance for your patronage, patience and understanding as we work through our cue.

Sincerely
The Jump+ team

Download & Print

Please remember to include a copy of the online payment together with this form along with your computer

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