Jump+s response to COVID-19

Like most of you, we are monitoring the latest news and events surrounding the coronavirus situation and how it is affecting the communities in which we operate. We know that you want to stay up to date with the latest developments and you rely on your Apple devices to do so.  That is why we are doing everything we can to make sure our stores remain open and our employees are there to support you. At the same time, we are also prepared for the fact that plans at this time remain fluid and subject to change as we need to adjust to new developments and new government policies.

Jump+ is here at times like this, especially when you need our help.  You can feel confident that we are doing all we can to ensure our stores continue to be prepared to serve you.

In combination with the guidance of the provincial governments and public health authorities where we work in, the malls in which we operate and the needs of our staff, some of our stores remain open, while some are closed or operating on limited hours. Please click here for our schedules

https://www.jumpplus.com/retail

We have taken special precautions, which we want to share with you, and also want to remind you of some options you have available so that we may serve you as efficiently and appropriately as possible

• Our stores get cleaned regularly as a matter of standard procedure. Surfaces and display products get cleaned daily, and more frequently lately, as needed).
• Our employees are following guidelines on washing their hands frequently to avoid spreading germs.  
• We continue to encourage employees not feeling well, or those who may have come in contact with someone who is ill to refrain from coming in.
• Devices checked in for service are cleaned before being serviced and prior to being returned to you.
• Devices checked in for service are cleaned before being serviced and prior to being returned to you.
• In order to minimize congestion at our service counters, we want to encourage you to Book Your Service Appointment Online. While we have always tried to accommodate walk in service on a best efforts basis, and remain committed to doing so, we strongly encourage you to book appointments . This will allow us to
  • Better manage the flow of traffic at our stores
  • and control the amount of devices we ask our technicians to come into contact with, and ensure they have enough time to clean surfaces and devices appropriately.
• For stores that have closed down we will be unable to open appointments locally, but will happily service you via mail-in to our head office.  To request a mail-in repair please email us at mail-in repair
• Given the circumstances, we ask for your patience and sensitivity as service turnaround times may be longer than usual.
• We are limiting traffic in stores, and encouraging additional spacing between staff and customers so as to minimize contact.
  • If you’d rather stay home, we also want to remind you that you can shop confidently online on JumpPlus.com anywhere and anytime.  Products will ship directly to your home (we offer free ground shipping on all purchases above $100 ) so you can get what you need at the same price you’d buy it in our stores. 

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As always, our customers, our employees, and the wellbeing of our communities are our most important priority. 

We want to thank our Jump+ team for their steadfast commitment to continuing to be of service to our communities in these difficult times, and thank you for your understanding and your patronage.

We look forward to being of service in these unprecedented times.

Book Your Service Appointment Online