Apple-certified service coast to coast at Jump+ locations
JumpCare
Certified to perform.Protected to last.
JumpCare+ provides up to 24 months of peace of mind with coast to coast coverage and technical support in stores.
What's covered
Service and support from your local Apple experts
Access to technical support coast to coast at Jump+
Coverage for manufacturer defects over 1 or 2 years
12months
24months
Certified Pre-Owned
Every device earns its certification before it earns JumpCare.
Certified Pre-Owned devices are inspected and serviced by Jump+ technicians before they go back on the shelf.
- 01Inspected
Full hardware diagnostic and cosmetic grading.
- 02Serviced
Parts replaced where needed, battery health verified.
- 03Reset and updated
Securely erased and loaded with the latest supported software.
- 04Protected
Eligible for JumpCare coverage of 1 or 2 years.
jumpCare+ Plans
Peace of mind in every plan.Protected to last.
Enjoy great coverage for the products you love.
JumpCare
Cover your iPhone.
$79.00 + tax for 12 months of coverage.
- 12 months of manufacturer's defect coverage
- Apple-certified repairs with genuine Apple parts
- Service at jump+ locations across Canada
JumpCare
Cover your Mac.
From $99.00+ tax for 1 year or $179 for 2 years.
- 12 months of manufacturer's defect coverage
- Apple-certified repairs with genuine Apple parts
- Service at jump+ locations across Canada
Available on jump+ Certified Pre-Owned iPhone newer than iPhone XR. Must be purchased at the same time as the device. Coverage begins on the date of purchase. Covers manufacturing defects only. Excludes accidental and cosmetic damage, loss or theft, software and data loss. Batteries covered only for defects in materials or workmanship. Service must be performed at a jump+ location. Non-refundable.
01
Coverage period
JumpCare coverage begins on the date of purchase of your Certified Pre-Owned device and lasts 12 or 24 months, depending on the plan selected at checkout.
02
What's covered
Repair of covered hardware that fails due to a manufacturer's defect under normal use.
- Display and logic board failures
- Buttons, ports, speakers and cameras
- Battery failures caused by a defect in materials or workmanship (normal battery wear isn't covered)
- Technical support in store at any jump+ location
03
What's not covered
JumpCare does not cover:
- Accidental damage, including drops and liquid
- Loss or theft
- Cosmetic wear that does not affect function
- Damage from service by anyone other than Jump+
04
Making a claim
Bring your device and proof of purchase to any Jump+ location, or book a repair online. A Jump+ technician will diagnose the issue and confirm eligibility before service.
06
Cancellation
JumpCare is non-refundable. Coverage cannot be cancelled for a refund once purchased.
Questions, answered.
What is JumpCare?
JumpCare is Jump+ coverage for Certified Pre-Owned devices. It provides up to 24 months of protection against manufacturer's defects, with service and technical support at Jump+ locations coast to coast.
Can I add JumpCare after purchase?
JumpCare is added at the time you purchase your Certified Pre-Owned device.
Where can I get my device serviced?
At any Jump+ location. Service is performed by Apple-certified technicians.
Does JumpCare cover accidental damage?
No. JumpCare covers manufacturer's defects only. See What's not covered in the policy above.
How do I check my coverage?
Ask at any Jump+ store or enter your device serial number on the support page.
