Frequently Asked Questions

Our online system is currently unable to process gift cards. However, if you email us at ecommerce@jumpplus.com with a picture of the front and back of your card, we will issue a promo-code for the equivalent to be used online. Please note that once issued, the promo-code will render the gift card null and void.

Due to the on-going COVID-19 pandemic, our delivery partners may not be able to get the signature requested at delivery. We are working closely to ensure your order gets delivered appropriately and that confirmation of delivery is obtained.

If confirmation has been obtained, Jump+ will consider the package delivered and our obligation fulfilled. We will be happy to assist with opening any further investigations through the carriers involved. If confirmation is not obtained, we will reissue the package to you.

We have three types of sale items as follows:

1) CLEARANCE: Items are discounted based on promotions or to clear. All Apple products on promotion are new, sealed products that come with the standard 1-year Apple Limited Warranty.

2) OPEN BOX: Items are products that have been returned within the 14-day period. These products are fully tested by our Apple Certified Technicians to ensure they are functioning as expected. Once your order is placed, a secondary inspection will be completed for cosmetic damage. You will receive photos of any evident cosmetic damage and will have the opportunity to approve or cancel your order at that time.   Products will also be covered by the remaining Apple Limited Warranty. When products have less than 90 days remaining in the Apple Limited Warranty, Jump+ will offer a 90-day Limited Warranty on the product.

3) USED: Items that were traded in and have inspected by our Apple Certified Technicians to ensure they are functioning as expected. Once your order is placed, a secondary inspection will be completed for cosmetic damage. You will receive photos of any evident cosmetic damage and will have the opportunity to approve or cancel your order at this time, Items will come with a 90-day Limited Warranty.

We typically have three steps for online orders:

1) Order received: You will get confirmation of your order and an order number. Please be advised this does not mean Jump+ has received payment, only that we have received your order.

2) Payment Processed: Currently, payments made online take approximately 2 business days to process. Once your payment has been processed, your order will be ready to ship.

3) Order processed: You will receive a notification informing you that your order either has or will be shipping soon. You will receive a tracking number at this time.

When using your credit card, your credit card company (or PayBright) sets the money aside as an authorization hold, but your payment may not have been processed successfully and we have not received any funds on our end. So we want you to rest assured that you won't be charged for cancelled orders.

Some of the more common reasons orders are cancelled may be because:

1) you requested a cancelation.

2) your payment was declined by our payment processor (usually because shipping and billing addresses do not match)

3) payment may have failed at PayBright's end.

The payment you are seeing is a pending payment that will be automatically reversed by your bank in 3-4 business days.

Alternatively, you may prefer to shop in person at any of our 17 retail stores.

To qualify for free shipping, add $100 or more to your cart before taxes. The shipping will automatically discount to $0. Free shipping applies to all Canadian provinces excluding the province of Quebec.

Yes we do! For more information regarding student pricing please visit our education page

Yes we do! 

In-Store we offer financing with Flexiti, PayBright, and jump+ FlexPlan.

Online we offer Paybright and jump+ FlexPlan.