Frequently Asked Questions

The best and easiest way to track your order is to sign up for a Jump+ account. You can do so by selecting the Sign Up button after completing your purchase. Once you have a Jump+ account, you will be able to view and track all of your orders in real time as well as receive exclusive benefits and promotions available only to those with a Jump+ account.

Our online system is currently unable to process gift cards. However, if you email us at ecommerce@jumpplus.com with a picture of the front and back of your card, we will issue a promo-code for the equivalent to be used online. Please note that once issued, the promo-code will render the gift card null and void.

We have three types of sale items as follows:

1) CLEARANCE: Items are discounted based on promotions or to clear. All Apple products on promotion are new, sealed products that come with the standard 1-year Apple Limited Warranty.

2) OPEN BOX: Items are products that have been returned within the 14-day period. These products are fully tested by our Apple Certified Technicians to ensure they are functioning as expected. Once your order is placed, a secondary inspection will be completed for cosmetic damage. You will receive photos of any evident cosmetic damage and will have the opportunity to approve or cancel your order at that time.   Products will also be covered by the remaining Apple Limited Warranty. When products have less than 90 days remaining in the Apple Limited Warranty, Jump+ will offer a 90-day Limited Warranty on the product.

3) USED: Items that were traded in and have inspected by our Apple Certified Technicians to ensure they are functioning as expected. Once your order is placed, a secondary inspection will be completed for cosmetic damage. You will receive photos of any evident cosmetic damage and will have the opportunity to approve or cancel your order at this time, Items will come with a 90-day Limited Warranty.

We typically have three steps for online orders:

1) Order received: You will get confirmation of your order and an order number. Please be advised this does not mean Jump+ has received payment, only that we have received your order.

2) Payment Processed: Currently, payments made online take approximately 2 business days to process. Once your payment has been processed, your order will be ready to ship.

3) Order processed: You will receive a notification informing you that your order either has or will be shipping soon. You will receive a tracking number at this time.

When using your credit card, your credit card company (or Affirm) sets the money aside as an authorization hold, but your payment may not have been processed successfully and we have not received any funds on our end. So we want you to rest assured that you won't be charged for cancelled orders.

Some of the more common reasons orders are cancelled may be because:

1) you requested a cancelation.

2) your payment was declined by our payment processor (usually because shipping and billing addresses do not match)

3) payment may have failed at Affirm's end.

The payment you are seeing is a pending payment that will be automatically reversed by your bank in 3-4 business days.

Alternatively, you may prefer to shop in person at any of our 17 retail stores.

Depending on if the items is in-stock at our warehouse or not will determine the ship date of your order. 

Typically we try and ensure all orders leave our warehouse within 3-5 business days of being ordered. However, there are instances where this may be delayed. See below for some examples.

Custom Tailored Orders (MacBooks, iPad)
Some Custom Builds (CTO's). must be ordered directly from Apple, this build timeline can fluctuate throughout the year, within 3-5 business days of your order being submitted we will reach out with an estimated arrival timeline. Once the item has been received and is prepped for shipment to you, our eCommerce team will send the tracking information for the courier.

Pre-OrdersPre-Orders are fulfilled in the order they are received. If your pre-order ships after the official launch date, due to supply not meeting demand, our eCommerce team will email you the tracking details once it ships. 

Out Of Stock Items
If the item(s) you order are out of stock, within 3-5 Business days a member of our eCommerce team will notify of an expected fulfillment timeline. 

Open Box/Used Item review
With Open Box or Used items, if there is any cosmetic issues that must be pre-approved before shipping out, our warehouse team will email to confirm details. The unit will ship 3-5 business days after final approval has been received by the purchaser.