Mail-in Repair Service

Can't visit us in store? We can help.

Mail-in Repair Service

Although we always prefer to welcome you in store, where you can speak to our Apple certified technicians, we understand sometimes it is difficult to come in.  For those occasions we offer mail-in repair service.

  • For those times when you cannot come to us, our Apple certified technicians will work with you to provide mail-in repair service.
    We offer mail-in service at the following locations:

  • West

    jump+ Calgary ServiceCrossIrons Mills261055 Crossiron Blvd.Rocky View, No.44Calgary,

    ABT4A 0G3

    criinfo@jumpplus.com

    587-747-2828

  • North-Ontario

    jump+ Sudbury ServiceNew Sudbury Centre1349 LaSalle Blvd.Sudbury, ONP3A 1Z2

    sudburyinfo@jumpplus.com

    705-222-3413

  • Central

    jump+ Toronto Service
    275 College Street, Toronto, ON
    M5T 1S2
    torinfo@jumpplus.com

    416-927-8000

  • East

    jump+ Moncton Service
    Champlain Place
    477 Paul St., Dieppe, NB,

    E1A 4X5
    moninfo@jumpplus.com

    506-204-5554

  • Newfoundland

    jump+ St. John's Service
    Avalon Mall
    48 Kenmount Rd., St, John's, NL,

    A1B 1W3
    stjohnsinfo@jumpplus.com

    709-237-9003

  • We can help.  Please share the following information to us, prior to shipping your device.

  • Mail in Service is only available for MacBook, iMac and Mac Mini Devices
  • Confirmation

    Confirmation

    Our team will confirm we can repair your device.
  • Prepare

    Prepare

    Please be sure to:
    a. back up your data
    b. Remove find My device
    c. Remove your SIM card
  • Send

    Send

    Please mail us your device. Be sure to also include a return shipping label.
    Our team will provide a link to review the status of your Service Order once it arrives.
  • Diagnosis

    Diagnosis

    When your device reaches jump+, our Apple certified technicians will run diagnostics*. They will advise of any associated costs and obtain your approval prior to proceeding with the repair.
  • Approval & Repair

    Approval & Repair

    Upon receiving approval, our team will proceed with the repair and advise you when it has been completed. Link for payment will be sent.
  • Return

    Return

    Once the repair is completed and paid for, our team will package the device in the same box it came in* and return it to you by using the waybill provided.
    • We recommend backing up your device before sending it in for service. If you would like us to attempt to make a temporary backup for you, please request a pre-service data backup.  Our fees are($40 for iOS devices, $60 for Mac) when you submit your service request. 
    • Out-of-Warranty Mac diagnostics are subject to a $60 diagnostic charge.  iOS devices are diagnosed free of charge.
    • Shipping to and from jump+ is the sole responsibility of the customer.  We recommend securely packaging your product before shipment to protect it from potential damage during transport and insuring your shipment against damage and loss. 
    • Our stores will reuse packaging provided, as our retail stores do not have packaging material.