Can't visit us in store?
We can help: Mail-in Repair Service
Although we always prefer to welcome you in store, where you can speak to our Apple certified technicians, we understand sometimes it is difficult to come in. For those occasions we offer mail-in repair service.
For those times when you cannot come to us, our Apple certified technicians will work with you to provide mail-in repair service.
We offer mail-in service at the following locations:
261055 Crossiron Blvd.
Rocky View, No.44
New Sudbury Centre
1349 LaSalle Blvd.
275 College Street
477 Paul St.
48 Kenmount Rd.
St, John's, NL
The next steps are simple
Please be sure to
a. back up your data
b. Remove find My device
Please mail us your device. Be sure to also include a return shipping label.
Our team will provide a link to review the status of your Service Order once it arrives.
Approval & Repair
We recommend backing up your device before sending it in for service. If you would like us to attempt to make a temporary backup for you, please request a pre-service data backup.
- Our fees are($30 for iOS devices, $45 for Mac) when you submit your service request.
- Out-of-Warranty Mac diagnostics are subject to a $60 diagnostic charge. iOS devices are diagnosed free of charge.
- Shipping to and from jump+ is the sole responsibility of the customer. We recommend securely packaging your product before shipment to protect it from potential damage during transport and insuring your shipment against damage and loss.
- Our stores will reuse packaging provided, as our retail stores do not have packaging material.