Customer Service

• Be available as required to respond to customer’s needs, suggestions, and complaints.

• Exert discretion and sound judgement to “surprise and delight” clients.

• Assist sales team in developing and maintaining long term clients through excellence in customer

• Service, follow up, and anticipating business needs.

Operations, Administration and Merchandising

• Maintain a clean and organized retail store, with impeccable attention to detail always, ensure that the proper merchandising plan is followed as per directive.

• Use, develop, and maintain checklists to ensure that all established procedures are being followed.

• Assist in the interpretation of merchandising guidelines when inventory is not at ideal plan levels.

• Anticipate possible obstacles, provide safety, protection, and security to our place, people, products, and customers

• Assist in the audit and self-audit functions to ensure accuracy of inventory and stock levels where possible.

• Understand and identify the business challenges and opportunities within a retail environment, and within your own unique trading area and city. Identify and maximize trends and opportunities as they present themselves through stock inventory adjustments and HQ communications.

• Demonstrate willingness to open and close the store, work mid-shifts and modify your schedule where necessary in the best interest of your trading area and staffing complement.

• Assist in developing marketing strategies for your store, for corporate clients in your trading area, and for Jump + overall.

• Support the maintenance of our e-commerce sight, and purchasing schemes designed to increase customer base and sales and see it as an extension of our in-store experience.

• Coach associates to learn, train, grow and expand their opportunities to grow with Jump+.

• Exhibit responsibility and security for Jump +’s financial assets and deposits.

• Submission of accurate and timely accounting documentation, audits, counts, and returns.

• Attaining and maintaining ideal inventory levels to service your customer base.

• Ensure the accuracy and timeliness of associate files, sales data, service logs and Apple directives.

• Adhere to Jump’s values, policies, procedures and standards as directed by HQ

• Demonstrate flexibility to perform any, and as many tasks as are required to ensure the success of the store.

Why Work for Us:

Performance is valued, recognized and remunerated

We are on an aggressive growth trajectory across Canada creating opportunities for Achievers!

As a dynamic company, we are looking for great talent and people who want to be key contributors to a Canadian success story!

Training and certifications provided by Apple and Jump.

Competitive pay structure, including Annual Salary and Benefits

Be Part of The GROWTH!!

Jump+ is proud to announce that we will be opening a brand-new store in Windsor — a significant milestone as this marks our second new store opening in five years! 

We are looking for an experienced team member to join our brand-new Apple Premium Reseller store located in Windsor. This is an exceptional chance to lead the launch of a new store from the ground up — to build a high-performing team, shape a strong store culture, and drive lasting success from day one.

A store like no other. A passion like no other. A career like no other. 

Much more than just a place for amazing Apple products, an Apple Premium Reseller Store provides its customers with a place to learn, to grow their creative skills, receive technical tips, and well-informed product advice. Each Apple Premium Reseller store has a vibrant role in its local community.

www.jumpplus.com

Position: Store Manager

Location: Windsor, ON

Leadership 

• Be responsible for the financial, administrative, operational and cultural well-being of the location in all duties as required. 

• Ensure Jump+ is perceived as a premium destination for all Apple products, training, accessories while providing “Surprise & Delight” to our customers. 

• Meet and exceed utilization and revenue targets on a regular basis. 

• Coach and train the sales team to achieve high sales standards using best techniques.

Specific Roles and Responsibilities:

• Staff the retail store: from recruiting and hiring, to scheduling the right people at the right time.

• Model exemplary sales techniques: Inspire and educate staff and customers on products, accessories and services offered.

• Maintain a strong floor presence and be available for coaching/mentoring and problem resolution.

• Assist with the reporting and discussion of store numbers, targets and results.

• Meet and exceed targets on a regular basis.

• Meet and exceed SEED Training expectations, monitor and coach staff to train, meet and exceed their minimum SEED Training requirements on an ongoing basis.

• Lead by example always and act as a Jump+ ambassador in and outside the store.