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Apple Technician - Guelph, ON

Guelph, Canada

Be Part of the WOW!!

Jump+ is looking for a new Apple technician with an eye for detail for our Guelph location in Stone Road Mall.

Previous experience with Apple products and troubleshooting theory is required for this role. We will offer training and certification for the right candidate, but we are looking for a technician with mobile repair experience.

Join a fantastic team and working under the banner of the most recognized worldwide brand!

A store like no other. A passion like no other. A career like no other.

Much more than just a place for amazing Apple products, an Apple Premium Reseller Store provides its customers with a place to learn, to grow their creative skills, receive technical tips, and well-informed product advice. Each Apple Premium Reseller store has a vibrant role in its local community.

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jump+ Guelph

Located in the Stone Road Mall in Guelph, Ontario. 

Address
Stone Road Mall 
435 Stone Road West
Guelph, Ontario 
N1G 2X6  

Store Hours
Monday to Friday 10 AM to 8 PM
Saturday 10 AM to 6 PM
Sunday 11 AM to 5 PM

Responsibilities and Objectives

  • - Solving technical problems presented by customers
    - Sharing your passion for technology and Apple products
    - Juggling customer and product issues with a genuine sense of urgency
    - Following detailed written repair and process instruction with ease
    - Managing a small parts inventory
    - Understanding how to set customer expectations
    - Recognizing the importance of customer communication in the repair process
    - Keeping up to date with the latest products and necessary technical implications (training is required and provided)
    - Working positively as part of a team in a fast-paced environment

  • Personal Competences & Attributes
    - You are dynamic, intelligent, and passionate about what you do
    - You provide white glove treatment to customers
    - You can communicate technical concepts in layman’s terms
    - You have a sense of urgency but the ability to keep your cool
    - You are extremely well organized
    - You are driven to constantly learn and increase your knowledge
    - You have excellent interpersonal skills
    - You are extremely attentive to detail
    - You are self driven and highly motivated
    - You have extraordinary customer service commitment
    - You have planning and problem solving skills
    - You have flexibility to work in a dynamic retail environment
    - You are willing to undergo product training on a regular basis
    - You demonstrate a high level of integrity
  • Experience:
    1 year background in technology repair
    Customer service experience
    High school diploma or equivalent

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • Performance is valued, recognized and remunerated
  • As a young company we are looking for great talent and people who want to lend their voice to our vision
  • Training and certifications provided by Apple
  • You can create your own career path

What We Offer


Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company. 

Benefits

Dental and Vision Benefits after 3 months
with Canada Life.

Training

Impactful training designed by 
jump+ and Apple.

Employee Discount

Discounts on amazing 3rd Party Accessories 
and Apple Products.