Shop with confidence
All Open box, Demo products and used products * come with
a 7-day return policy **
a jump+ 90 day limited warranty (for parts). All items are inspected prior to being placed on sale, and undergo a secondary inspection prior to shipping.
Battery life for open box and Demo units varies based upon prior usage.
* Our terminology for sale items
Open box items are products that have been returned within the 14-day period and may have remaining time in the original 1 year warranty. They labeled as (Open Box) in the product name and will have a dedicated category on our website to purchase.
Demo Products are products that have been on display at our retail locations. As such, they may have some minor scratches and scuffs. They are discounted as necessary to reflect their condition and are placed for sale when they are no longer part of the current line up. These are also marked as (Demo) on our open box category.
Demo phones come without headphones. These are sold separately and are available for purchase on our online store .
Demo watches come without chargers or watch bands. You can purchase these accessories on our online store
Used Mac products have been used by customers and purchased back by jump+ based on our buy back program. To learn more about our Buy-Back program, please visit out Buy Back program on our website .
** Return Policy for Sale items
All open box, demo product, and used items can be returned at your closest Jump+ location within 7 days after receipt, provided they are in the same condition as they were purchased. If purchased online, you can reach our ecommerce team at firstname.lastname@example.org . Return shipping charges are the responsibility of the customer.